Privacy Policy

Charme Hair Ltd, Registered in England & Wales, Company Number - 15868186 ("we," "our," "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website (charme-hair.co.uk) and use our services, including bookings made through Fresha.

Please read this policy carefully to understand our practices regarding your information and how we will treat it. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you make a booking, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.

  • Automatically Collected Information: We may automatically collect information about your device, browsing actions, and usage patterns, including your IP address, browser type, and pages visited.

  • Third-Party Information: If you use the Fresha platform for bookings, we may receive information from Fresha to facilitate your booking.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services, including processing bookings through Fresha.

  • Communicate with you regarding your appointments or inquiries.

  • Improve and personalise your experience on our website.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors, including Fresha, who help us operate our website or provide services on our behalf.

  • Legal Authorities: When required to comply with applicable laws or legal processes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website contains links to third-party websites, including Fresha. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Object to or restrict the processing of your data.

  • Withdraw your consent where processing is based on consent.

To exercise these rights, please contact us.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Charmè Hair
Email: Email Us
Phone: 01827 234 004
Address: 14 Sovereign Centre, Neander, Lichfield Road Ind Est, Tamworth, B79 7XA